The Future is Socially Enabled: Help 2.0 Revolution

By Scott Abel

The next generation of customer support, Help 2.0, is socially enabled and uses the power of the crowd. Help 2.0 creates support experiences that help technical communicators learn what users want and need, while also allowing users to assist one another in meaningful ways. By helping users accomplish their goals, technical communication
professionals are positioned to take the lead in the Help 2.0 revolution. Read more…