The September Issue of SuperScript is Now Available

Hello everyone! The latest edition of SuperScript is now available. In this issue:

  • Our chapter president provides an overview of the Fall Coffee Night and introduces New Heights.
  • The programming team outlines the Fall Coffee Night event, which is titled “Growing Your Career in Technical Communication!”
  • The upcoming New Heights event, featuring Katherine (Kit) Brown-Hoekstra, is discussed in detail.
  • A chapter member provides tips in an article on the best practices for interviewing Subject-Matter Experts.

Comments welcome to the Newsletter Editor.


Calgary Fall Coffee Night: Growing Your Career in Technical Communication! – Sept 25

Join us in Calgary for a fall Coffee Night! Buy your own drink and take part in an informative discussion on growing and developing your career in Technical Communication. We will have human resources and hiring managers, staffing agency representatives, and technical communication professionals giving us their top tips on job seeking, interviewing, networking, and more. You’ll have time to ask our experts questions, meet our STC executive, and network with other professionals in the Technical Communication field.

As this was such a popular event last time, we encourage you to register early as the location has only a limited number of seats.

Program Details

  • Date: Thursday, September 25, 2014
  • Time: 6:30 to 9:00 p.m. Speakers to begin at approximately 7:15 p.m.
  • Location: Second Cup Kensington, 338 10 Street NW, Calgary, AB (Map)
    • NOTE: The map shows that the location is closed, but it is not. It has only changed ownership.
    • Plenty of free parking is available along the streets after 6:00 p.m.
    • Transit: Walk from Sunnyside LRT
  • Cost: Free, but registration is encouraged. You must purchase your own drinks.
  • Registration: Seats for this event are now full. Due to limitations on space, we are now keeping a waitlist for anyone that would like to attend. Email programs to request a spot on the waitlist.
  • Contact: Ruth Maryniuk programs@stc-alberta.org

_________________

Read more about our Events and Professional Development opportunities:

If you have information about an event of interest to technical communicators in Alberta, contact programs@stc-alberta.org


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Welcome back, JobLink!

After a long break (and many long hours for our webmaster), the JobLink is back online! Thanks to the tireless efforts of Kevin Nazareth, the JobLink has a new lease on life. In addition to changing the login format, the postings themselves have been migrated from our previous PHP webpage to our WordPress styles, for a seamless look and feel with the rest of the website.

As a volunteer-run organization, we do thank you for your patience during this downtime. A great deal of time and energy has been expended trying to troubleshoot the situation with STC head office in Virginia, which had made changes to stc.org that affected our previous JobLink login system.

Visit the JobLink and check out the postings! (The password is available to Members only. Email joblink@stc-alberta.org.)

Are you an employer or a recruiter? Posting a job is free! Email joblink@stc-alberta.org for more information.

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Technical Writer

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Location: Calgary
Type: Technical Writer
Expected Start Date: October 1, 2014
Application Deadline: ASAP
Salary: Based on experience

Job Description:

Our client is seeking some strong technical writers for content creation for construction projects. This client is rolling out their Project Management Excellence (PME) framework by project type, but needs help to build the delivery framework/methodology for each of those project types. The work will involve facilitated sessions where technical writing teams build the content of the delivery framework together with Subject Matter Experts.

Responsibilities:

  • Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications and to determine subject material to be developed for publication
  • Ability to gather requirements from SMEs and develop material to meet those requirements
  • Research, plan, and create material
  • Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
  • Maintain records and files of work and revisions
  • Edit, standardize, or make changes to material prepared by other writers or establishment personnel
  • Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding
  • Select photographs, drawings, sketches, diagrams, and charts to illustrate material
  • Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail
  • Interview production and engineering personnel and read journals and other material to become familiar with product technologies and production methods
  • Observe production, developmental, and experimental activities to determine operating procedure and detail
  • Assist in laying out material for publication
  • Analyze developments in specific field to determine need for revisions in previously published materials and development of new material
  • Review manufacturer’s and trade catalogs, drawings and other data relative to operation, maintenance, and service of equipment

Qualifications:

  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
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Senior Technical Writer

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Position Overview:

Reporting to the Lead Mechanical Engineer, the Technical Writer will work primarily with engineering and operations staff to create and maintain user guides, manuals, and other technical documents for emerging oilfield tools and drilling technology.

Educational Qualifications:

  • Bachelor’s degree in English or Technical Communications, or a Technical Writing diploma.
  • Minimum 4 years of technical writing experience.

Principal Tasks:

  • Research, plan, and create documentation.
  • Go to the shop or outside to take pictures, make sketches, and write notes to develop document content.
  • Plan and organize timing of visits with shop or yard personnel.
  • Maintain product documentation.
  • Manage the development process for documents.
  • Track product changes and reflect changes in documentation.
  • Ensure consistency with existing documentation in content, presentation, tone, and style.
  • Special projects occasionally.

Competencies Required for Effective Performance:

  • Must have solid experience working in Adobe FrameMaker.
  • Knowledge of Adobe Illustrator and Photoshop.
  • Strong working knowledge of Word and Visio.
  • Understanding of SharePoint.
  • Knowledge of digital photography.
  • Strong project management skills and the ability to meet tight deadlines.
  • Strong writing skills.
  • Excellent communication skills.
  • Willingness and ability to learn new technologies and concepts.
  • Must be detail oriented and process oriented; clear, concise error-free documentation is required.
  • Must excel in a demanding environment and feel comfortable within a shop environment.
  • Ability to manage multiple tasks simultaneously.
  • Self-directed and work with minimal supervision.

Competencies Considered as Assets:

  • Mechanical aptitude.
  • Experience using MadCap Flare authoring tool.
  • Experience using 3D illustration software.
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Senior Instructional Designer

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Required Skill Set:

  • Bachelor’s degree or other equivalent program.
  • Five or more years of experience in instructional design.
  • One or more years of experience in the eLearning industry.
  • Experience in researching content, working with subject matter experts, and converting content into performance-based and engaging learning for eLearning environments.
  • Excellent analytical skills to convert information and business or learner needs into practical training solutions.
  • Experience with ADDIE methodologies and tools such as Lectora, Captivate, and Articulate required.
  • Superior writing skills, including the ability to write concise, creative, and effective instruction.
  • Excellent communication skills with clients, managers, and team members.
  • CTP or CTDP designation would be considered an asset
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Senior Information Architect

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Areas of Responsibility:

  • Ability to act as an advisor to clients, designing solutions, and offering recommendations.
  • Ability to design solutions that meet corporate and customer goals.
  • Experience in content strategy, needs analysis, solutioning, content modeling, taxonomy, and XML authoring..
  • Effectively work with the sales team in key accounts.
  • Ability to manage multiple tasks and lead customer-facing discussions demonstrating thought leadership and subject matter expertise.
  • Ability to design and scope (effort, timelines, etc.) solutions to meet individual customer needs.
  • Required to collaborate with a geographically distributed team.
  • Must have the flexibility to travel (often on short notice).
  • Individuals should be highly self-motivated with the ability to work to deadlines.

Required Skill Set:

  • 5+ years’ relevant experience.
  • Bachelor’s-level degree is a requirement. An MBA would be an asset.
  • 5+ years’ experience in information architecture. Must have a broad range of senior-level experience understanding corporate requirements in the knowledge management space, including information architecture, technical writing, and instructional design.
  • Knowledge of tools (e.g. Authoring, CMS, Publishing).
  • Experience in technical writing and instructional design.
  • Experience in oil and gas industry.
  • Extensive experience working with external clients in an advisory role.
  • Experience in project management would be an asset, but not required.
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Technical Writer

Restricted to STC members only. Enter password

Position Overview:

Reporting to the Lead Mechanical Engineer, the Technical Writer will work primarily with engineering and operations staff to create and maintain user guides, manuals, and other technical documents for emerging oilfield tools and drilling technology.

Educational Qualifications:

  • Bachelor’s degree in English or Technical Communications, or a Technical Writing diploma.
  • Minimum 4 years of technical writing experience.

Principal Tasks:

  • Research, plan, and create documentation.
  • Go to the shop or outside to take pictures, make sketches, and write notes to develop document content.
  • Plan and organize timing of visits with shop or yard personnel.
  • Maintain product documentation.
  • Manage the development process for documents.
  • Track product changes and reflect changes in documentation.
  • Ensure consistency with existing documentation in content, presentation, tone, and style.
  • Special projects occasionally.

Competencies Required for Effective Performance:

  • Must have solid experience working in Adobe FrameMaker.
  • Knowledge of Adobe Illustrator and Photoshop.
  • Strong working knowledge of Word and Visio.
  • Understanding of SharePoint.
  • Knowledge of digital photography.
  • Strong project management skills and the ability to meet tight deadlines.
  • Strong writing skills.
  • Excellent communication skills.
  • Willingness and ability to learn new technologies and concepts.
  • Must be detail oriented and process oriented; clear, concise error-free documentation is required.
  • Must excel in a demanding environment and feel comfortable within a shop environment.
  • Ability to manage multiple tasks simultaneously.
  • Self-directed and work with minimal supervision.

Competencies Considered as Assets:

  • Mechanical aptitude.
  • Experience using MadCap Flare authoring tool.
  • Experience using 3D illustration software.

 

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Technical Writer/Training Consultant

Contact Information

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Job Description

The position is for a technical writer/training consultant to develop operator training resources for SAGD facilities, gas plants, and pipeline stations.

The successful candidate will be required to gather training content and write self-instructional training modules for oil and gas process operators and pipeline station operators. Some travel will be required for this position. Training, if required, will be provided for instructional design, training development processes, and oil and gas processing technology.

Qualifications

Experience in writing self-instructional training resources, test questions, and procedures are important assets. Holding a CTP or CTDP certificate and prior knowledge of oil and gas processing are also assets.

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Proposal Manager

Contact Information:

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Overview:

The Proposal Manager can be located in either Edmonton, Alberta or Denver, Colorado.

The Proposal Manager is responsible for planning, leading, and contributing to the overall proposal development process in order to ensure that high-quality bids are delivered on time and in a well-organized fashion.  Proposals are “selling documents”, and include associated marketing brochures and collateral, which the Proposal Manager will also provide key support in producing.  Proposals are typically driven by government procurement activities, including requests for information (RFI) and requests for proposal (RFP).

Key Responsibilities:

  • The Proposal Manager owns the end-to-end process for preparing and delivering proposals in response to customer requests and in complete compliance with specific government procurement requirements.  As the key sales document to the target customer, the proposal and associated collateral needs to capture how our solution meets the business requirements in the most persuasive manner possible.
  • Develop an overall proposal plan and lead the response team in developing themes, features and benefits, and proposal strategy.
  • Develop and communicate task assignments and timelines and conduct regular follow-ups to ensure tasks are being completed as required.
  • The Proposal Manager must possess strong leadership skills in guiding the proposal effort towards a successful conclusion.
  • Work effectively with a cross-functional team of Sales Executives, Technical Leads, Project Managers, Legal, Financial and other resources. Lead and motivate all team members to achieve an excellent result.
  • Strong negotiation skills are essential, as team members are often dealing with multiple conflicting priorities and trade-offs need to be made.
  • The Proposal Manager is the final editor and owner of the finished proposal document.  This requires integrating, editing, and refining the content provided by subject area experts into a final cohesive document.  Close attention to overall polish and presentation is essential to ensuring a high-quality final product.
  • The Proposal Manager provides a pivotal role in supporting the entire bid process.  This includes not only the formal proposal response activity, but also ancillary activities including:
    • Monitoring, tracking, and communicating relevant bid opportunities that are posted on various public procurement sites
    • Maintaining a repository of current business, product, and technical information that is reusable for future bid responses
    • Sourcing and analysis of competitor bid responses

Desired Knowledge and Skills:

  • Must possesses exceptional written communication skills.
  • Good grammar and English vocabulary, editing, and proofreading skills are a must.
  • Strong organizational, project management, and time management skills are essential.
  • Must possess strong leadership skills in guiding the proposal effort towards a successful conclusion.
  • Familiarity with government RFP procurement processes is highly desirable.
  • Familiarity with Microsoft Stylebook for software and Associated Press/Canadian Press Stylebooks would be helpful, but not required.
  • Must have an above-average skill set using the Microsoft Office product suite, particularly Microsoft Word, in order to produce comprehensive, multi-chaptered documents, and appendices.
  • Experience using popular visual design software (Adobe, etc.) to create informational graphics, charts, diagrams, and flowcharts would be ideal, but not required.
  • Must be self-motivated and thrive in a fast-paced environment

Qualifications:

  • Bachelor’s degree in Business, Business Communications, Applied Communications, Journalism, or Marketing is preferred.
  • Must have a minimum of 5 years’ experience as a Proposal Manager, preferably in an IT solutions environment selling to government agencies.
  • Previous marketing skills would be considered a strong asset.
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Edmonton Pub Night – Jun 12

It’s been some time since we’ve had a pub night, so let’s get together and have an early celebration of the summer solstice, share our summer holiday plans, enjoy drinks, appetizers (new venue/new menu), and each other’s company. This is a great opportunity to meet and chat with others in your field and to learn what other technical communicators in Edmonton are doing.

  • Date: Thursday, June 12, 2014
  • Time: 6:30 to 9:00 p.m.
  • Location: Craft Beer Market, 10013 – 101A Avenue NW (off Rice Howard Way). (map)
    There is hourly parking in the Library Parkade and other nearby parking lots, and ETS has numerous route stops at Edmonton City Centre.
  • CostSTC Alberta Members, STC Members (Society Members), Affiliate Members, and Non-Member Students: $15. STC Alberta Student Members: $10. Non-Members: $20
  • RegistrationOnline. Cash payment is due at the door. Walk-ins are welcome, but registration is encouraged. 

For more information about the event, contact Deanne Wilson, Edmonton Director.


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