Annual General Meeting – Jan 22

Let’s catch up after the holidays, enjoy drinks, appetizers, and each other’s company. Purchase your own refreshment from Craft Beer Market’s vast selection of craft beers, cocktails, and non-alcoholic choices. We’re providing the appetizers! Everyone is welcome to attend, but only STC Alberta members and student members are eligible to participate in the meeting and vote to affirm the new Board.

Program Details

Date: Thursday, January 22, 2015
Time: 6:00 to 9:30 p.m.
Location: Craft Beer Market, 345 – 10 Ave. S.W., Calgary (Map). Parking along 10th Aveue (and all street parking) is free after 6:00 p.m.


  • Welcome and Introductions
  • Approval of 2014 AGM Minutes
  • President’s 2014 Year In Review
  • Treasurer’s 2014 Financial Report
  • Appointment of Auditors
  • Awards
  • Results of 2015 Affirmation of New Board
  • New Business/Upcoming Programs for 2015
  • Adjournment


  • STC Alberta Members, $15
  • STC Alberta Student Members: $10
  • Affiliate Members and Non-Member Students: $15
  • Non-Members: $30

Register for Event

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Cake Magazine Launch – Nov 27

The Information Design students at Mount Royal University are holding a launch of their own magazine, Cake Magazine, which celebrates information design, their journey with it and the characteristics that make it a unique profession.


  • Time: Thursday, November 27, 2014 from 6:00 p.m. to 8:00 p.m.
  • Location: Southern Alberta Memorial Building, 3625 4 Street S.W. (map)
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Flare Users Group Meeting – Dec 2

The purpose of this Users Group is to share ideas on technical writing, single-source authoring, content management, and getting the most out of using MadCap Flare. If you’re new to Flare or have been using it for years, let’s get together, participate and share ideas on using Flare.

Agenda for the next meeting:

  • Introductions and round table discussion
  • Demo: Using the Equation Editor in Flare
  • Demo: Creating a PDF from Flare content
  • Demo: AHK – Create your own apps and macros, or define hotkeys for the mouse and keyboard using AutoHotKey.

Meeting Details

  • Date: Tuesday, December 2, 2014/strong
  • Time: 6:30 p.m.
  • Location: Innovate Calgary (Alastair Ross Technology Centre), 3553 – 31 Street NW, Calgary (map)

Everyone is welcome. No registration required.

Please join us on LinkedIn – YYC – Flare Users Group (FUG)

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November and December Usability Workshops

Communications and Training International (CAT-i) is hosting two usability workshops: one in November and another in December.

What is Usability Mapping®?  Usability Mapping  is a behaviour-based methodology to produce enabling documents such as procedures, processes, standards, reports and more. Usability Mapped documents measurably reduce the risk of misunderstanding, foreign language interference, and performance errors.

Workshop Dates

November 7 and 8, 2014
December 5 and 6, 2014

Workshop Schedule

  • Time: 8 a.m. to 4:30 p.m. (Friday) and 8:00 a.m to 4:00 p.m. (Saturday).
  • Location: WinSport Institute, Canada Olympic Park, Calgary, AB (Map).
    • Parking is free.
  • Cost: $1,100 per participant. Registration fee includes:
    • Books and handouts
    • Snacks and lunch
    • Tour of the athletes’ training facilities
    • A learning experience you won’t forget
  • Registration: Write to the training coordinator, Kimberley McRae, at

For more information about CAT-i, please visit their website.



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The September Issue of SuperScript is Now Available

Hello everyone! The latest edition of SuperScript is now available. In this issue:

  • Our chapter president provides an overview of the Fall Coffee Night and introduces New Heights.
  • The programming team outlines the Fall Coffee Night event, which is titled “Growing Your Career in Technical Communication!”
  • The upcoming New Heights event, featuring Katherine (Kit) Brown-Hoekstra, is discussed in detail.
  • A chapter member provides tips in an article on the best practices for interviewing Subject-Matter Experts.

Comments welcome to the Newsletter Editor.

Essential Accounting Services

Essential Accounting Services specializes in small business accounting and bookkeeping services. In addition to corporate taxes, they also do personal taxes. They will manage all of your accounting, so you can focus on your business.

Email or call Helen today

cell: (403) 826-0659

(403) 249-6693

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Technical Writer II

Restricted to STC members only. Enter password


You will be responsible for writing and updating a range of user documentation and training materials, and providing content that maximizes customer retention and minimizes support costs.

Duties and Responsibilities

  • Working within the Solution team and other departments across the company through the product development lifecycle to develop technical communications and training materials necessary to support our customers, partners and resellers
  • Planning, writing, editing, updating and improving existing and new technical communication and training materials (installation and user’s guides, specification sheets, online help systems, knowledge base articles, participant workbooks, trainer workshops, presentations, quick reference material, etc.)
  • Understanding and adhering to the internal documentation style guide while meeting the appropriate standards of quality and usability.
  • Contributing to the continual improvement of online self-serve resources and content, including the company’s knowledge base and online support center
  • Maintaining strong cross-functional working relationships with other departments and teams
  • Leading and contributing to projects aimed at evolving online self-serve resources and content, including the company’s knowledge base and online support center
  • Delivering on time, on margin and on quality
  • Performing other projects and tasks as required


At a minimum, candidates would ideally meet the following requirements:

  • A strong understanding of technical concepts, new product development processes, adult learning and target audiences
  • Extensive knowledge of industry practices regarding style, format and terminology
  • Strong verbal and written communication skills
  • Understanding of internal corporate processes, products and training offerings is an asset

Required Skill Set:

  • Degree, diploma or at least two years proven experience in professional writing, technical communications and/or courseware/training development or a related field
  • Advanced use of, and quick aptitude for adopting, software and hardware technology including, but not limited to:
    • Microsoft Office or other authoring/desktop publishing tools
    • MadCap Flare software
  • Language fluency in Spanish, French and/or German is an asset

Areas of Responsibility:

  • Ability to lead, initiate, maintain, revise and track multiple projects simultaneously
  • Positive, cooperative and adaptable approach for a fast-paced environment, working directly with customers, partners and other management groups


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Technical Writer

Restricted to STC members only. Enter password


Successful candidate will work in head office located at Edmonton International Airport

Hours of Work:

Traditional business hours but with flexibility to work between 20 – 40 hours per week

Project Completion Date:

February 27, 2015


Specified-term contract (approximately 200 hours)


Organizational restructuring and implementation of new software has created a need to rewrite, and in some instances, develop policies, processes, procedures and training materials for the Flight Coordination Department.  Flight Coordination has two operational areas:

  1. Jet Desk – Handles the in-take and planning of client trips. Involves coordination with clients, flight operations, maintenance and a number of external agencies
  2. Scheduling – Schedules aircraft and pilots

Primary Job Tasks:

  • There are approximately 150 policies, processes and procedures within Flight Coordination that need to be reviewed, amended and rewritten
  • Develop training materials
  • Meet with internal resources to obtain technical information to support document development
  • Submit copies to managers for feedback


  • Demonstrated ability to document business processes and write detailed functional requirements
  • Excellent technical writing skills and ability to work with company experts to obtain information that needs to be incorporated into documents
  • Commitment to satisfying project deadlines
  • Good organizational skills
  • Understanding of the aviation industry would be a significant asset, but knowledgeable individuals are available in house as resources
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Part-Time Editing Instructors

Restricted to STC members only. Enter password

Applicants will possess expertise and real-world experience as a professional editor, including
development, substantive or structural editing, stylistic editing, rewriting, copy editing, research, fact checking, indexing, proofreading, layout and production editing in a range of settings (corporate communications, specialized or technical writing and editing, magazine or book publishing, etc.).


We are looking for instructors with expertise in the following areas:

  • Writing and editing for digital media
  • Copy editing and proofreading
  • Comprehensive editing
  • Editing fundamentals


At a minimum, candidates would ideally meet the following requirements:

  • A minimum of 10 years’ experience as a professional in a publishing or corporate setting
  • A degree in a related discipline (e.g., Communications, English, Editing, etc.). A Master’s
    degree is preferred, but not required
  • Proven experience and success as an in-house trainer, adult educator and/or facilitator in
    a post-secondary, organizational or professional business setting
  • Excellent editing, writing, presentation and interpersonal communication skills
  • Related professional certification or designation(s) is an asset
  • Experience using classroom or educational technologies to enhance student learning is
    an asset.
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New Heights – Getting Your Small Business Started

Usually we hold New Heights in the spring, but this year we’ve decided to experiment with different timing because STC’s current president, Katherine (Kit) Brown-Hoekstra, is coming to Calgary! She will be presenting a half-day workshop for us. If you have started your own business, are thinking of starting a business, or just want to know what is involved, this workshop is for you!

Getting Your Small Business Started

Are you tired of working in a cube farm? Do you want to be your own boss? Or, maybe you just want to make a little money on the side? Have you been freelancing for a while and want to take things to the next level?

Having your own business can give you flexibility, increase your income, and improve your quality of life. But, it’s not for everyone. Join us for an interactive workshop where we will explore what it takes to start your own business, how to stay sane while being self-employed, and identify some common mistakes so that you can avoid them. The workshop includes discussions and exercises. The handouts include strategic questions to ask, a needs-analysis spreadsheet, and other useful tips from Kit.

Workshop Objectives:

    At the end of this workshop, you will have the information you need to:

  • decide if owning your own business is right for you
  • know how to start your own business and which mistakes to avoid
  • have a mission statement
  • understand where to go from here

Katherine (Kit) Brown-Hoekstra

Kit is a small business owner with over 23 years of experience in technical communication. She is currently the Principal for Comgenesis, LLC, which provides consulting services and training to clients on internationalizing and improving the usability of their documentation, developing a coherent content strategy and content model, and more traditional technical writing and editing services.

Kit is a Fellow of the STC and the 2014-15 Society President. Her STC experience includes stints as ITC SIG manager, two-time chapter president, international publications competition manager, competitions judge at local and international levels, Nominating Committee at the local and society level, book reviewer, article peer reviewer for Technical Communication, guest editor for Intercom, and co-chair of the Global Strategies Task Force. In 2007, she coauthored (with Brenda Huettner and Char James-Tanny) Managing Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools. In addition, she is the former editor of IEEE-PCS News, a contributor to Multilingual, TC World, and Intercom. Kit holds an M.Sc. in Technical Communication and a B.Sc. in Biology, both from Colorado State University.

Workshop Details

  • Date: Saturday, November 1, 2014
  • Time: 9:00 a.m. to 1:00 p.m.
  • Meals: Coffee break, and lunch after the workshop. Note: breakfast is not included. If you have any dietary restrictions, please email Jeanne Gonnason before October 29.
  • Location: Innovate Calgary (formerly  CTI), 3553 – 31 Street NW, Calgary (Alastair Ross Technology Centre) Plenty of  free parking is available and the building is located near Brentwood LRT  station (map).

Registration Rates

$150* for STC and affiliate members; $300 for non-members

* If you are a student in a communication program, you MUST present your student ID at the workshop to receive a $50 rebate.

* If you live more than 50 km from Calgary, please pay the full fee and email the Treasurer for $50 reimbursement.

Remember, if you have your own business, or are starting your own business this year, the cost of this workshop is tax deductible.


Contact Jeanne Gonnason, New Heights Manager.

Register for Event

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Edmonton Coffee Night – Oct 16

Let’s get together to celebrate autumn and being technical communicators! This is a great opportunity to meet and chat with others in your field, and to learn what other technical communicators in Edmonton are doing.

  • Date: Thursday, October 16, 2014
  • Time: 6:30 to 9:00 p.m.
  • Location: Block 1912 Cafe, 10361 – 82 Ave. NW, Edmonton, AB (map)
    • There is parking in the area and ETS buses run along 82 Ave in both directions.
  • Cost: Buy your own coffee.
  • Registration: No need to RSVP. Just come out if you can.

For more information about the event, contact Deanne Wilson, Edmonton Director.

APMP Maple Leaf Chapter Presents “Winning Executive Summaries” Workshop

Your APMP Maple Leaf Chapter is thrilled to present “Winning Executive Summaries” led by Shipley Canada!

This one-day workshop begins by exploring the concept of customer focus and how it can be achieved. It continues with information on the many uses of customer-focused executive summaries in business development documents, especially proposals. A process for creating effective summaries is then introduced and practiced, step by step.

Workshop Schedule

  • Time: Friday, November 7, 2014 from 8:30 a.m. to 4:40 p.m. (Doors open at 8:00 a.m.)
  • Location: ABB Canada, #110, 4411 6 Street Southeast, Calgary, AB (Map).
  • Cost: Registration fees include workshops materials, morning and break refreshments, and lunch.
    • APMP members: $899 Early Bird to Oct. 7, or $949 thereafter.
    • Non-members: $949 Early Bird to Oct. 7, or $999 thereafter,
    • 3 or more registrants per company: $799 Early Bird to Oct. 7, or $849 thereafter.
  • Registration is available at the workshop’s Eventbrite page

In this workshop, you will learn to:

  • Understand the nature of customer focus and how to infuse it into your documents.
  • Create executive summaries focused on your customer’s most important issues.
  • Use customized planning and organizing tools to quickly craft effective executive summaries.

By the end of the workshop, you will have a completed executive summary you can use as a model or share with a customer. At your discretion, this can be an executive summary related to an historical business opportunity (won or lost), a live opportunity you are currently pursuing, or a case study furnished by the presenter.

For more information, download this PDF: Winning Executive Summaries.

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