The November Issue of SuperScript is Now Available

Hello everyone! The latest edition of SuperScript is now available. In this issue:

  • Chapter President Jessie Channey updates us on what’s been going on in the Chapter recently and what’s coming up next for STC Alberta.
  • We outline the exciting events coming our way, including the annual AGM!
  • Steve White gives us a review of our Fall New Heights event with speaker Kit Brown-Hoekstra.
  • Tanya Mahmutovic shares how she’s getting back to basics and implementing new techniques in her job.

Comments welcome to the Newsletter Editor.


Annual General Meeting – Jan 22

Let’s catch up after the holidays, enjoy drinks, appetizers, and each other’s company. Purchase your own refreshment from Craft Beer Market’s vast selection of craft beers, cocktails, and non-alcoholic choices. We’re providing the appetizers! Everyone is welcome to attend, but only STC Alberta members and student members are eligible to participate in the meeting and vote to affirm the new Board.

Program Details

Date: Thursday, January 22, 2015
Time: 6:00 to 9:30 p.m.
Location: Craft Beer Market, 345 – 10 Ave. S.W., Calgary (Map). Parking along 10th Aveue (and all street parking) is free after 6:00 p.m.

Agenda

  • Welcome and Introductions
  • Approval of 2014 AGM Minutes
  • President’s 2014 Year In Review
  • Treasurer’s 2014 Financial Report
  • Appointment of Auditors
  • Awards
  • Results of 2015 Affirmation of New Board
  • New Business/Upcoming Programs for 2015
  • Adjournment

Cost

  • STC Alberta Members, $15
  • STC Alberta Student Members: $10
  • Affiliate Members and Non-Member Students: $15
  • Non-Members: $30

Register for Event

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Essential Accounting Services

Essential Accounting Services specializes in small business accounting and bookkeeping services. In addition to corporate taxes, they also do personal taxes. They will manage all of your accounting, so you can focus on your business.

Email or call Helen today

helen@h-eas.com

cell: (403) 826-0659

(403) 249-6693

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Technical Writer

Restricted to STC members only. Enter password


The successful candidate will possess the following skills and abilities:

Experience:

Minimum of 5 years’ experience writing IT-related documents covering both technical and business topics

Communications Skills:

  • Mastery of the English and French languages
  • Excellent technical writing skills and the ability to peer review technical and business documents for grammar, content and style of writing
  • Ensuring that the written content conveys the right/same message in English and French
  • The ability to communicate complex information and ideas in writing so others will understand
  • Produce clear and coherent writing in which the development, organization and style are appropriate to the task, purpose and audience
  • Observing, receiving and otherwise obtaining information from all relevant sources
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and being able to capture the information in a clear concise manner
  • Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology
  • Write informative/explanatory texts to examine and convey complex ideas and information clearly and accurately through the effective selection, organization and analysis of content
  • Edit, standardize or make changes to material prepared by other writers or establishment personnel
  • Select photographs, drawings, sketches, diagrams and charts to effectively illustrate and support written material
  • In-depth understanding of how to use tone and style to effectively deliver the message

Organizational Skills:

  • Developing specific goals and plans to prioritize, organize and accomplish the work
  • Ability to work under tight timeframes
  • Exceptional time management skills
  • Maintain records and files of work and revisions
  • Once a document strategy has been set, the writer has to understand who will be accountable for certain components of the document and ensure that they are engaged to deliver against agreed deadlines
  • Deadlines must be set and tracked properly and the writer must be able to influence contributors and escalate when needed
  • Maintain strong working relationships with the training staff and the organizational change management staff to ensure the message is effectively captured and delivered
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Highlights of the Year 2013

We kept up pace with previous years and saw several major accomplishments:

  • Most Influential TechcommOur LinkedIn Group is maintaining a steady pace of growth with regular increases in membership. Search for STC Alberta on LinkedIn to join us.
  • Continued success with our Social Media expansion with Twitter. In fact, in 2013, we were number 72 (up from 109 in 2012) out of 400 of Twitter’s top influencers. Search for @STCAlberta on Twitter, or view the feed from any page on our website.
  • Continued collaboration with affiliate organizations to enhance the networking experience for our members and to offer a wider variety of events by sharing programming.
  • Increased attendance at local events in Calgary and Edmonton.
  • Built up membership numbers by highlighting numerous benefits and we’re working to build it up even more!
  • Added numerous new volunteers throughout the year; check out our local super stars!
  • And we’ve been busy with even more; check out our blog for the latest news.

Solution Specialist

Restricted to STC members only. Enter password

As a Solution Specialist you would consult with our global fortune 500 customers to discover and quantify their knowledge requirements and work with Innovatia resources to define and scope an appropriate solution. Working with our customers and partners, the Solutions Specialist will also work with our team to deploy knowledge management solutions.

Location:

Alberta

Responsibilities:

  • Must have a broad range of senior technical experience understanding the content development environment of large enterprise customers
  • Ability to design solutions that meet corporate and customer goals and result in product offerings that have the potential to generate acceptable margins
  • Effectively work with the sales team in targeted accounts
  • Ability to manage multiple tasks and lead customer-facing discussions demonstrating thought leadership and subject matter expertise
  • Provide direction to customers and internally on the various technology solutions and provide technical strategic direction
  • Investigate and evaluate vendors and solution providers for their ability to contribute to our overall solution set
  • Ability to design and scope (effort, timelines, etc.) solutions to meet individual customer needs
  • Comfortable working with consulting partners on the technical components of a commercial proposal
  • Demonstrated ability to collaborate with a geographically distributed team
  • Must possess strong verbal and written communication skills and be able to present solutions to technical decision makers
  • Must have the flexibility to travel

Required Skill-Set:

  • 5 years+ relevant experience, coupled with a Bachelor level degree
  • Experience with oil and gas industry
  • Experience operating as a senior resource involving client engagements
  • Experience in content development and management for information solutions
  • Experience in project management
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Edmonton Pub Night and Christmas Get-Together – Dec 11

Tis the season for holiday celebrations, so let’s get together and raise a glass of cheer, enjoy some eats, and each other’s company.

  • Date: Thursday, December 11, 2014
  • Time: 6:30 to 9:00 p.m.
  • Location: Fionn MacCool’s, 10200 102 Ave NW, G310 (Edmonton City Centre West). (map)
    • There is hourly parking in various parkades and lots, and ETS has numerous route stops at Edmonton City Centre.
  • Cost:
    • STC Alberta Members, Affiliate Members, and Non-Member Students: $15
    • STC Alberta Student Members: $10
    • Other STC Members (Society Members): $15
    • Non-Members: $30
  • Registration: Registration will be online. Please write to the email below and you will be contacted when registration is available. Cash payment for this event will be due at the door. Walk-ins are welcome, but registration is encouraged.
  • Contact: Deanne Wilson edmontondirector@stc-alberta.org
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Technical Writer II

Restricted to STC members only. Enter password

Opportunity:

You will be responsible for writing and updating a range of user documentation and training materials, and providing content that maximizes customer retention and minimizes support costs.

Duties and Responsibilities

  • Working within the Solution team and other departments across the company through the product development lifecycle to develop technical communications and training materials necessary to support our customers, partners and resellers
  • Planning, writing, editing, updating and improving existing and new technical communication and training materials (installation and user’s guides, specification sheets, online help systems, knowledge base articles, participant workbooks, trainer workshops, presentations, quick reference material, etc.)
  • Understanding and adhering to the internal documentation style guide while meeting the appropriate standards of quality and usability.
  • Contributing to the continual improvement of online self-serve resources and content, including the company’s knowledge base and online support center
  • Maintaining strong cross-functional working relationships with other departments and teams
  • Leading and contributing to projects aimed at evolving online self-serve resources and content, including the company’s knowledge base and online support center
  • Delivering on time, on margin and on quality
  • Performing other projects and tasks as required

Qualifications:

At a minimum, candidates would ideally meet the following requirements:

  • A strong understanding of technical concepts, new product development processes, adult learning and target audiences
  • Extensive knowledge of industry practices regarding style, format and terminology
  • Strong verbal and written communication skills
  • Understanding of internal corporate processes, products and training offerings is an asset

Required Skill Set:

  • Degree, diploma or at least two years proven experience in professional writing, technical communications and/or courseware/training development or a related field
  • Advanced use of, and quick aptitude for adopting, software and hardware technology including, but not limited to:
    • Microsoft Office or other authoring/desktop publishing tools
    • MadCap Flare software
  • Language fluency in Spanish, French and/or German is an asset

Areas of Responsibility:

  • Ability to lead, initiate, maintain, revise and track multiple projects simultaneously
  • Positive, cooperative and adaptable approach for a fast-paced environment, working directly with customers, partners and other management groups

 

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Cake Magazine Launch – Nov 27

The Information Design students at Mount Royal University are holding a launch of their own magazine, Cake Magazine, which celebrates information design, their journey with it and the characteristics that make it a unique profession.

Details

  • Time: Thursday, November 27, 2014 from 6:00 p.m. to 8:00 p.m.
  • Location: Southern Alberta Memorial Building, 3625 4 Street S.W. (map)
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Flare Users Group Meeting – Dec 2

The purpose of this Users Group is to share ideas on technical writing, single-source authoring, content management, and getting the most out of using MadCap Flare. If you’re new to Flare or have been using it for years, let’s get together, participate and share ideas on using Flare.

Agenda for the next meeting:

  • Introductions and round table discussion
  • Demo: Using the Equation Editor in Flare
  • Demo: Creating a PDF from Flare content
  • Demo: AHK – Create your own apps and macros, or define hotkeys for the mouse and keyboard using AutoHotKey.

Meeting Details

  • Date: Tuesday, December 2, 2014/strong
  • Time: 6:30 p.m.
  • Location: Innovate Calgary (Alastair Ross Technology Centre), 3553 – 31 Street NW, Calgary (map)

Everyone is welcome. No registration required.

Please join us on LinkedIn – YYC – Flare Users Group (FUG)

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New Heights – Getting Your Small Business Started

Usually we hold New Heights in the spring, but this year we’ve decided to experiment with different timing because STC’s current president, Katherine (Kit) Brown-Hoekstra, is coming to Calgary! She will be presenting a half-day workshop for us. If you have started your own business, are thinking of starting a business, or just want to know what is involved, this workshop is for you!

Getting Your Small Business Started

Are you tired of working in a cube farm? Do you want to be your own boss? Or, maybe you just want to make a little money on the side? Have you been freelancing for a while and want to take things to the next level?

Having your own business can give you flexibility, increase your income, and improve your quality of life. But, it’s not for everyone. Join us for an interactive workshop where we will explore what it takes to start your own business, how to stay sane while being self-employed, and identify some common mistakes so that you can avoid them. The workshop includes discussions and exercises. The handouts include strategic questions to ask, a needs-analysis spreadsheet, and other useful tips from Kit.

Workshop Objectives:

    At the end of this workshop, you will have the information you need to:

  • decide if owning your own business is right for you
  • know how to start your own business and which mistakes to avoid
  • have a mission statement
  • understand where to go from here

Katherine (Kit) Brown-Hoekstra

Kit is a small business owner with over 23 years of experience in technical communication. She is currently the Principal for Comgenesis, LLC, which provides consulting services and training to clients on internationalizing and improving the usability of their documentation, developing a coherent content strategy and content model, and more traditional technical writing and editing services.

Kit is a Fellow of the STC and the 2014-15 Society President. Her STC experience includes stints as ITC SIG manager, two-time chapter president, international publications competition manager, competitions judge at local and international levels, Nominating Committee at the local and society level, book reviewer, article peer reviewer for Technical Communication, guest editor for Intercom, and co-chair of the Global Strategies Task Force. In 2007, she coauthored (with Brenda Huettner and Char James-Tanny) Managing Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools. In addition, she is the former editor of IEEE-PCS News, a contributor to Multilingual, TC World, and Intercom. Kit holds an M.Sc. in Technical Communication and a B.Sc. in Biology, both from Colorado State University.

Workshop Details

  • Date: Saturday, November 1, 2014
  • Time: 9:00 a.m. to 1:00 p.m.
  • Meals: Coffee break, and lunch after the workshop. Note: breakfast is not included. If you have any dietary restrictions, please email Jeanne Gonnason before October 29.
  • Location: Innovate Calgary (formerly  CTI), 3553 – 31 Street NW, Calgary (Alastair Ross Technology Centre) Plenty of  free parking is available and the building is located near Brentwood LRT  station (map).

Registration Rates

$150* for STC and affiliate members; $300 for non-members

* If you are a student in a communication program, you MUST present your student ID at the workshop to receive a $50 rebate.

* If you live more than 50 km from Calgary, please pay the full fee and email the Treasurer for $50 reimbursement.

Remember, if you have your own business, or are starting your own business this year, the cost of this workshop is tax deductible.

Questions?

Contact Jeanne Gonnason, New Heights Manager.

Register for Event

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