Calgary Fall Coffee Night: Growing Your Career in Technical Communication! – Sept 25

Join us in Calgary for a fall Coffee Night! Buy your own drink and take part in an informative discussion on growing and developing your career in Technical Communication. We will have human resources and hiring managers, staffing agency representatives, and technical communication professionals giving us their top tips on job seeking, interviewing, networking, and more. You’ll have time to ask our experts questions, meet our STC executive, and network with other professionals in the Technical Communication field.

As this was such a popular event last time, we encourage you to register early as the location has only a limited number of seats.

Program Details

  • Date: Thursday, September 25, 2014
  • Time: 6:30 to 9:00 p.m. Speakers to begin at approximately 7:15 p.m.
  • Location: Second Cup Kensington, 338 10 Street NW, Calgary, AB (Map)
    • NOTE: The map shows that the location is closed, but it is not. It has only changed ownership.
    • Plenty of free parking is available along the streets after 6:00 p.m.
    • Transit: Walk from Sunnyside LRT
  • Cost: Free, but registration is encouraged. You must purchase your own drinks.
  • Registration: Seats for this event are now full. Due to limitations on space, we are now keeping a waitlist for anyone that would like to attend. Email programs to request a spot on the waitlist.
  • Contact: Ruth Maryniuk


Read more about our Events and Professional Development opportunities:

If you have information about an event of interest to technical communicators in Alberta, contact

Edmonton Pub Night – Jun 12

It’s been some time since we’ve had a pub night, so let’s get together and have an early celebration of the summer solstice, share our summer holiday plans, enjoy drinks, appetizers (new venue/new menu), and each other’s company. This is a great opportunity to meet and chat with others in your field and to learn what other technical communicators in Edmonton are doing.

  • Date: Thursday, June 12, 2014
  • Time: 6:30 to 9:00 p.m.
  • Location: Craft Beer Market, 10013 – 101A Avenue NW (off Rice Howard Way). (map)
    There is hourly parking in the Library Parkade and other nearby parking lots, and ETS has numerous route stops at Edmonton City Centre.
  • CostSTC Alberta Members, STC Members (Society Members), Affiliate Members, and Non-Member Students: $15. STC Alberta Student Members: $10. Non-Members: $20
  • RegistrationOnline. Cash payment is due at the door. Walk-ins are welcome, but registration is encouraged. 

For more information about the event, contact Deanne Wilson, Edmonton Director.

2014 Calgary Tech-Security Conference

Data Connectors will be hosting the Calgary Tech-Security Conference in Calgary on Thursday, June 26, 2014, at The Coast Plaza Hotel & Conference Centre. This conference will have 8 companies speaking on various IT Security topics such as cloud security, compliance, social media security, personal devices security, network security and more, as well as a vendor exhibit area featuring more than 40 vendor exhibits. There will be numerous door prizes such as iPads, gift cards, Kindles, cash and more.  Breakfast and a full lunch will be provided for all attendees. This conference qualifies for CPE credits and Certificates of Attendance.

See our website for a full conference agenda, or call Stephanie Lange at 636-778-9495 for more information.

Program Details

  • Date: Thursday, June 26, 2014
  • Time: 8:15 a.m. to 5:00 p.m.
  • Location:  The Coast Plaza Hotel & Conference Centre, 1316 33rd St NE
    Calgary, AB T2A 6B6 (Map)
  • Cost:  Free for STC Alberta members ($100 value)
  • Registration: Click here to register for a complimentary VIP pass for STC Alberta members; VIP passes include breakfast, lunch, conference materials and entrance into conference sessions and exhibit areas
  • Contact: Stephanie Lange, phone: 636-778-9495

The Calgary Association of Freelance Editors’ (CAFE) Annual Spring Soirée – May 29

Come and celebrate the arrival of spring (or at least its imminent arrival!) with your fellow editors at the CAFE Spring Soirée! It will be an evening of socializing, networking and fun with members of Calgary’s editing and writing community.

  • Date: Thursday, May 29, 2014.
  • Time: 7:00 to 10:00 p.m.
  • Location: The King and I Restaurant, 822 11 Ave SW (map).
    There is parking around the building.
  • Cost: $15 for CAFE members, $20 for non-members.
    • Tickets can be purchased at the event. Ticket price includes one drink (beer, wine or pop) and appetizers.
  • RSVP: Please send an email to no later than Thursday, May 22, 2014.

We are looking forward to sharing a lively, wonderful evening with our friends and members.

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New Heights: Goal-directed Audience Analysis: Who’s Using your Content? – Apr 12, 2013

The New Heights annual workshop is STC Alberta’s premier educational event. We bring in a noted speaker for a day-long, intensive session on a topic of interest to our broad Alberta audience and provide attendees with materials, breakfast, lunch, snacks, and a first-class educational experience. You will come away from the workshop with a good appreciation of a tool or concept you always wanted to know more about, or a deeper knowledge of something you already work with.

New Heights: April 12, 2013

Topic: Goal-directed Audience Analysis: Who’s Using your Content?
Speaker: Judith L. Glick-Smith, MSCM, Ph.D

Have you ever wondered:

  • What do my users need to do their jobs?
  • What is my best strategy for providing my users with the best user experience?
  • What are my cost limitations?

If so, then this New Heights workshop is perfect for you. We are bringing in Judy Glick-Smith to guide us through audience analysis, and she will help us answer these questions and more.

About the Workshop

Recently, the university where I teach changed to a new online system, touting its “usability”. Even the “help,” which you have to use because the system is NOT usable, states, “The intuitive content manager…guides you through the process.” Number one, I couldn’t even find the words “content manager” on the screen. Number two, if it’s so intuitive, why does the help developer need to tell me that? It obviously isn’t if I had to use the help to figure out how to set up a simple file structure for the course I am teaching.

This is an example of a software product development effort that either had no preliminary audience analysis (for the system or the help) or the audience analysis was not done very rigorously – definitely not user- or goal-centered.

In technical communication, if we want our communication to be useful to our readers and users, we must do audience analysis for the content that we are developing. And, sometimes, we are asked to do audience analysis for the people who are developing products and systems. The process is the same.

This workshop will teach you the process of audience analysis using a readers’ and users’ goal-centered approach. You’ll learn each step of the process and then apply what you learned to real-life examples.

Workshop Objectives:

At the end of this workshop, you will be able to:

  • Develop a plan for conducting user-centered, goal-directed audience analysis.
  • Execute and adjust the plan, based on your findings.
  • Create an audience-task analysis document that can be used by content, product, and system developers.

About the Presenter, Judith L. Glick-Smith, MSCM, Ph.D

Judy Glick-Smith is a Fellow and Past President of STC. She is STC’s 2006 recipient of the President’s Award and she is the original architect of STC’s Leadership Community Resource (LCR). She currently serves as a member of STC’s Nominating Committee. She has been a technical communicator, entrepreneur, and business consultant since 1983. She has been involved with many other professional societies, including the American Society for Training and Development and Toastmasters International.

Judy is President of MentorFactor, Inc. MentorFactor focuses on technical communication services, organizational development consulting, business analysis, change management, conflict management, and transformative strategic planning for both organizations and individuals. Judy especially enjoys teaching people the art of flow-based decision making.

Judy also teaches in the Department of Communication at Kennesaw State University in Kennesaw, GA.

Judy has a Ph.D. in Transformative Studies from the California Institute of Integral Studies. She has a Master’s of Science in Conflict Management from Kennesaw State University and a BBA in Accounting with a minor in Information Systems from Georgia State University.  She is trained in the Zachman Framework for Enterprise Architecture.

Workshop Details

  • Date: Friday, April 12, 2013
  • Time:
    • 8:00 a.m. Registration and breakfast
    • 8:30 a.m. Workshop starts
    • Break (snacks)
    • 12:00 p.m. Lunch
    • 1:00 p.m. Workshop resumes
    • Break (snacks)
    • 4:30 p.m. Workshop finishes

Note: If you have any dietary restrictions, please email Jeanne Gonnason when you register.

  • Location: Innovate Calgary (formerly CTI), 3553 31 Street Northwest, Calgary, AB (Interactive Map)
  • Directions: Innovate Calgary is in University Research Park just north of the University of Calgary
  • Public Transportation: From Brentwood LRT station walk across the parking lot to Innovate Calgary
  • Parking: Free visitor parking is available in front of the building.
  • Prerequisites: None: This workshop is aimed at all levels of experience. If you are bringing your laptop, don’t forget the power cord! Wireless internet access is available.
  • Cost: See Registration Rates below.

Registration Rates

Register online for Alberta STC’s workshop now! Our rate is well below comparable daily workshop fees.

Regular rate: $325* for STC and affiliate members; $375 for non-members

* If you are a student in a communication program, you MUST present your student ID at the workshop to receive a $50 rebate.

* If you live more than 50 km from Calgary, please pay the full fee and email the Treasurer for $50 reimbursement.

The workshop includes breakfast, lunch, and snacks at the breaks. If you have any dietary restrictions, please email them to Jeanne Gonnason.


Contact Jeanne Gonnason, New Heights Manager.

Past New Heights Workshops

  • New Heights 2012 – “New Heights: “Modern Editing: Improving Product Quality”. Presenter: Linda Oestreich.
  • New Heights 2011 – “The Treasure and the Hunt: Content as an Extension of User Experience”. Presenter: Rahel Anne Bailie.
  • New Heights 2010 – “Instructional Design”. Presenter: Bernard Aschwanden.

Edmonton Spring Coffee Night – Apr 3

Let’s get together and celebrate spring and being technical communicators! This is a great opportunity to meet and chat with others in your field and to learn what other technical communicators in Edmonton are doing.

  • Date: Thursday, April 3, 2014
  • Time: 6:30 to 9:00 p.m.
  • Location: Block 1912 Cafe, 10361 – 82 Ave. NW, Edmonton, AB (map)
    There is parking in the area and ETS buses run along 82 Ave in both directions.
  • Cost: Buy your own coffee.
  • Registration: No need to RSVP, just come out if you can.

For more information about the event, contact Deanne Wilson, Edmonton Director.

Cyber Symposium: A Professional Development Event for Editors and Writers – Apr 12-13, 2014

The Calgary Association of Freelance Editors (CAFE) would like to invite friends and affiliates to Cyber Symposium 2014. This event allows participants to create their own online professional development experience. Participants can choose from any or all of the eight dynamic webinars scheduled for this year’s event!

CAFE is delighted to offer AMPA, STC, and the students and instructors of the Professional Editing Extension Certificate program at Mount Royal University member rates for these webinars. Register early to avoid disappointment. CAFE expects this event to sell out.

Program Details

  • Dates: Friday, April 11, 2014 and Saturday, April 12, 2014
  • Time: 9:00 to 3:30 p.m. (MDT)
  • CostMembers and Affiliates: $25.00 per webinar or $150.00 for the full symposium. Non-members: $35.00 per webinar or $225.00 for the full symposium
  • Symposium Details, Schedule, and Registration: Eventbrite
  • Contact: Calgary Editors 
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Coffee Night: What Kind of Technical Communicator are You? Feb 27, 2014

In a profession with as many different roles as there are titles, it’s time to check in with each other and ask the question: What kind of technical communicator are you?

Join us in Calgary for a Coffee Night revival. It has been years since we’ve had a Coffee Night event in Calgary (they’ve always been a popular event in Edmonton), so mark your calendars for this free event.

Choose a beverage of your choice and converse with Technical Communicators who have specialized expertise such as editing, management, instructional design, user assistance, and more.

If you have a special Technical Communication role and would like to talk about what you do, contact Ruth Maryniuk

Program Details

  • Date: February 27, 2014
  • Time: 6:30 to 9:00 p.m. Discussion to start at approximately 7:15 p.m.
  • Location: Second Cup Kensington, 338 10 Street NW, Calgary, AB (Map)
    • Plenty of free parking is available along the streets after 6:00 p.m.
    • Transit: Walk from Sunnyside LRT
  • Cost: Free, but registration is encouraged. Purchase your own drinks. A selection of cookies and squares will be available.
  • Registration: Online
  • Contact: Ruth Maryniuk


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Program: Usability Mapping – Safety and Documentation Mar 20, 2014

We are proud to present Klaus Hofer, a leading expert in the local oil & gas industry, whose training sessions for organizational psychology are the standard amongst employers of technical communicators in this field.

As principal owner of CAT-i, Klaus will provide us with an overview of usability mapping:

The challenge

  • Two case studies (Boeing and NASA) of professionally crafted documents that led to disaster will be presented with a before-and-after comparison followed by a brief analysis.
  • Why better writing is not the answer.
  • Facts and myths about reading grade level: Recommendations by DoD, NATO, and WHO.

Measures and proofs

  • Usability index (scoring a document)
  • Nested navigation and cognitive linking
  • Feedback loop
  • Behavioral reinforcement strategies

Serving user needs

  • P-Q-A (Promise – Question – Answer) patterns
  • Searching is out, navigating is in
  • User profiles

Program Details

  • Date: Thursday, March 20, 2014
  • Time: 6:30 to 9:00 p.m.
  • Location:  Innovate Calgary (IC, formerly called CTI),  3553-31 Street NW, Calgary, Alberta (Map)
    • Directions: IC is in University Research Park just north of the University of Calgary
    • Transit: From Brentwood LRT station, walk across the parking lot to IC
    • Parking: Free visitor parking is available in front of the building
  • Cost: STC Alberta Members, Affiliate Members: $15. Non-Members: $20.
  • Registration: Paypal
  • Contact: Ruth Maryniuk, Program Manager

About the presenter, Klaus Hofer, Principal, CAT-i

Klaus Hofer is a management consultant who specializes in organizational psychology. His early work in aviation and hospitals led to an interest in cognitive and organizational psychology, and a need to understand: Why can well-trained highly motivated people make deadly errors? His ongoing studies and research in behavioural and cognitive psychology provide the basis for his current work. He researches, consults, and teaches. He has developed a full semester course and corporate workshop, Applied Psychology for Technical Communicators, which was initially presented at the University of Massachusetts in 1986. He has taught multiple variations of the course at several corporations and educational institutions in North America, Asia, and Europe.

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Workshop: Usability Testing to Validate Document Design and Information Architecture – May 9, 2014

Innovatia LogoSTC Alberta, with sponsorship from Innovatia, is pleased to offer exceptional member pricing for this hands-on workshop on Usability Testing. Brian Traynor, Associate Professor in the Faculty of Communication Studies at Mount Royal University has designed this workshop to get you thinking about ways that you can engage with your end-users and test your information products during the development life-cycle. You will be a test participant, moderator, and data analyst at different points in the day. The morning session will explore what goes into making good tasks for testing, common moderator mistakes, and identifying where data issues arise. In the afternoon, you will explore the types of metrics that can be gathered from test participants both during and after test sessions. You will participate in a hands-on card sort test and get a chance to see how the subsequent data might be used to support Information Architecture design options. The workshop will wrap up with a discussion on the application of various usability test methods in your own work environment.

Workshop feedback is also expected…after all, user feedback is the best way to improve!

Resources needed

Participants are expected to bring their own laptop or tablet computer (don’t forget your power cord). Handouts and electronic files will be shared during the workshop.

Program Details

  • Date: Friday, May 9, 2014.
  • Time: 9:00 a.m. to 4:30 p.m.
  • Location:  Innovate Calgary (IC, formerly called CTI),  3553-31 Street NW, Calgary, Alberta (Map)
    • Directions: IC is in the University Research Park just north of the University of Calgary.
    • Transit: From Brentwood LRT station, walk across the parking lot to IC.
    • Parking: Free visitor parking is available in front of the building.
  • Cost: Thank you to our sponsor, Innovatia, for allowing us to offer this 1-day workshop to our members at this phenomenal rate:
    • STC members and students: $250.
    • Non-members: $350.

* STC student members and STC members who reside more than 50 km from Calgary are entitled to a $50 rebate. Please submit a request for rebate by emailing the Treasurer.  If you are a student, send a scanned copy of your student card or proof of enrolment to the Treasurer.

  • Registration is now closed.

Cancellation and Refund Policy

STC Alberta reserves the right to cancel this workshop at any time. If STC Alberta cancels the workshop, you will receive a full refund. In extenuating circumstances, registrations can be transferred to another registrant, provided that the registrant meets the same level of STC membership, for a $25 administration fee plus any fee difference, if applicable. Refunds are available (less a $75 processing fee) up to (noon) April 28, 2014 (closing date for early registration). No refund or credit is available if you cancel after April 28, 2014. STC Alberta does not grant refunds for no-shows. If you want to cancel or transfer a registration, please contact the Treasurer.

Workshop Schedule

Corrected Schedule Image Edit

Note: For the provided lunch, if you have any dietary restrictions,  email indicating how we may accommodate your requirements.

About the Presenter: Brian Traynor

Brian Traynor, Associate Professor in Information Design, teaches courses in Information Architecture, Usability, and Project and Content Management for the Faculty of Communication Studies at Mount Royal University. His research interests include user satisfaction measures and the attribution of blame by users. Brian has over 25 years industry experience centered on technology and education management. Brian is an active executive of the IEEE Professional Communication Society. He is also a Standards Council of Canada contributor to ISO/IEC Systems and Software Engineering documentation standards. (Back to Top)

About Innovatia

Innovatia is a Knowledge Management company that is exceptional at what they do: connecting people to knowledge. Founded in 1999 with offices across North America and globally, Innovatia’s over 500 professionals deliver top quality solutions to their clients. Innovatia delivers knowledge management services in three areas: Learning Solutions, Documentation, and Technical Support. These solutions span the entire solution set from custom design and development through to delivery and support. Additionally, Innovatia offers a host of applications designed to help facilitate the management of your processes, your content, and your customer service. (Back to Top)

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