We are looking for a writer who is an expert within the profession to join the technical communication functional group. The successful candidate will have significant experience creating documentation for Software Requirements Specifications (SRS) and/or Scientific Research and Experimental Development (SR & ED) or Industrial Research Assistance Program (IRAP) applications, and have key strengths in the areas of teamwork, managing commitments, and technical expertise.

Responsibilities:

• Represent the functional group on individual projects, and contribute to matters related to documentation policy and plans to help meet company objectives
• Contribute to the development of standards, processes, techniques, and deliver documentation in the following areas:
• Software Requirement Specifications (SRS)
• Research funding documentation - Scientific Research and Experimental Development (SR & ED) or Industrial Research Assistance Program (IRAP) documentation
• Operations (internal meetings/processes)
• End user documentation
• Sales support

• Degree, Diploma, or Certificate in Technical Writing or similar field
• Excellent written and oral communication skills
• Expert knowledge of content development and publication tools MS Office and Adobe Creative Suite
• Thorough understanding and experience with all stages of the software development process, including requirements specification, development, quality assurance, and deployment
• Demonstrated ability to meet aggressive deadlines while working with multiple projects and stakeholders
• An expert within the profession
• Regularly contribute to the development of standards, processes, techniques in information development
• Develop innovative solutions to complex problems that are consistent with the objectives of the functional group
• Perform your work without significant direction, and exercise latitude in determining objectives and approach for individual projects. Plan, schedule, and arrange activities to accomplish objectives
• Decisions are long-lasting and influence the direction of the department
• Strong Interest and experience documenting Software Requirement Specifications (SRS) or creating Scientific Research and Experimental Development (SR & ED) or Industrial Research Assistance Program (IRAP) documentation
• Experience developing documentation following the Darwin Information Typing Model (DITA) or HTML/CSS experience would be a asset

We are looking for a writer with demonstrated ability to motivate a group of writers to lead the small but growing technical communication functional group. The successful candidate will have a wide range of documentation skills and experience, with key strengths in the areas of teamwork, managing commitments, and communication.

Responsibilities:

• Serve as a consultant to senior management and the remainder of the company on matters related to documentation policy and plans to meet company objectives
• Group leadership and management: estimation; training and development; hiring; performance reviews
• Develop standards, processes, techniques, and deliver documentation in the following areas:
• Software Requirement Specifications (SRS)
• Operations (internal meetings/processes)
• Research funding documentation - Scientific Research and Experimental Development (SR & ED) or Industrial Research Assistance Program (IRAP) documentation
• End user documentation
• Sales support

• Demonstrated ability to lead and motivate a group of writers
• Degree, Diploma, or Certificate in Technical Writing or similar field
• Extraordinary written and oral communication skills
• Expert knowledge of content development and publication tools such as MS Office and Adobe Creative Suite
• Thorough understanding and experience with all stages of the software development process, including requirements specification, development, quality assurance, and deployment
• Demonstrated ability to meet aggressive deadlines while working with multiple projects and stakeholders
• Experience developing advanced standards, processes, and techniques in information development based on professional principles and theories
• Considered an expert within the profession
• Demonstrated ability to successfully estimate documentation projects
• Experience developing solutions to problems of unusual complexity requiring a high-degree of ingenuity and creativity. Challenges are frequently unique, and solutions may serve as a precedent for future decisions
• Virtually self-supervisory, working under consultative direction toward long-range goals and objectives. Provide work leadership by assigning tasks to team members and resolving problems. Assignments are often self-initiated
• Experience with the Darwin Information Typing Model (DITA) and developing and implementing structured authoring strategy for a technical communications group would be an asset
• Interest and experience creating Scientific Research and Experimental Development (SR & ED) or Industrial Research Assistance Program (IRAP) documentation
• Interest and experience documenting Software Requirement Specifications (SRS)

This position will work in a flexible virtual-office environment with a dynamic instructional design and development team to deliver high-quality computer-based training. Reporting to the lead Instructional Designer, you will develop and validate storyboards for e-learning course modules geared for transit maintenance employees.

• Storyboarding: Research, write, compile, and copy edit storyboard content. The Instructional Designer will provide the narrator script and references to raw assets for course visuals (graphics and animations).
• Quality Assurance: Validate visuals developed by the design team. Ensure that final visuals are technically accurate, grammatically correct, and visually engaging.
• Style Guide Development: Compile style and formatting requirements to ensure that content across multiple course modules is clear and consistent.

• Minimum 3 years experience in designing and writing scripts for e-learning courses
• Applied knowledge of adult learning principles and online learning methodologies
• Excellent Research, Information Design, Technical Writing, and Plain Language Editing skills, with strong attention to detail
• Strong Business Communication, Organizational, and Problem-Solving skills, with interest in streamlining internal processes and organizing project assets
• Proficient in MS Word
• Enjoys working with SMEs and technical development teams
• Anticipates user needs and project needs, capable of prioritizing work accordingly
• Desire to work independently in a virtual office setting, using your own computer and office equipment

Working within the SAP Solution Centre's (SSC) Shared Services team and in alignment with the SAP Education Coordinator and Administrator positions, this position ensures the successful design and delivery of regularly scheduled or customized SAP training programs to new or existing SAP business users.

Responsibilities:

Program design:

• Work collaboratively with the business, other SAP Business Analysts (Subject Matter Experts - SMEs), and SAP education colleagues to develop and continually improve training programs.
• Develop new and maintain existing end user training and support materials in accordance with adult educational principles.
• Evaluate training materials.
• Assist with the development of learner evaluation criteria and materials.
• Assist with identifying end user training requirements via needs assessment and skill gap analysis.

Program delivery:

• Deliver training in a variety of methods, including instructor-led, online, coaching, mentoring, workshop and webinar.
• Deliver regularly-scheduled and customized SAP training programs including but not limited to: Time Entry, Purchasing Requisitions and Approvals, Introduction to Business Intelligence (BI), General Accounting, Goods and Services Receipts and Maintenance Notifications.
• Collaborate with SAP education colleagues to develop and implement training evaluation tools to ensure improvements are made to future courses and conduct follow-up with course participants.
• Deliver "train the trainer" sessions for internal resources such as support and new trainers.

Administration and support:

• Assist with training coordination, facility and scheduling activities.
• Provide on-going training support to trouble shoot day-to-day SAP user problems.
• Maintain SAP Training environment and clients.
• Communicate with SAP training teams in remote locations.
• Communicate training completed by employees/contractors to Education Administrator to update corporate Learning Management System (LMS).

This position is eligible for our Compressed Work Schedule program (CWS). This program provides flexibility in work hours to assist employees in balancing their work and personal lives. CWS participants work eight hours and 40 minutes per day and earn two Fridays off per month, for a total of 24 days off annually.

Education and experience:

• Bachelor's degree or diploma in adult education, technical communication, human resources or related field
• Minimum 3 years experience in a training position focused heavily in training development, delivery and evaluation - ideally in an SAP environment
• Knowledge of adult learning principles, training best practices, and training delivery models
• Intermediate knowledge in Microsoft Office Suite
• Customer-service oriented
• Strong interpersonal, time management, facilitation and organizational skills
• Able to acquire new skills and knowledge quickly and independently
• Must be able to work in a team environment and adapt to changing priorities
• Experience with SAP, RWD InfoPak or Productivity Pak, Livelink, and corporate learning management system would be considered assets as would a CTP or CTDP designation

Core competencies:

• Adaptability/Managing Change: Ability to embrace new technologies, meet emerging market demands, respond effectively to changing conditions, apply continuous improvement techniques and create new business opportunities.
• Leadership: Ability to achieve desired results by encouraging and supporting the contributions of others possession of required knowledge, skills and experience to work effectively with others throughout the organization.
• Teamwork: Knowledge, skill and ability to work effectively with others to achieve optimal collective results.
• Communication: Ability to speak and write clearly and succinctly in a variety of settings and styles; ability to secure information, listen effectively and get messages across that have the desired effect.
• Global Cultural Sensitivity: Ability to work successfully in any community by effectively handling cultural, political and economic differences.
• Technical/Operating Skills: Possession of appropriate technical and operational knowledge, skills and experience to ensure performance at a high level of accomplishment.
• Initiative: Think critically and act logically to evaluate situations and generates required steps to ensure success.
• Total Business Understanding: Knowledge and expertise in formulating competitive strategies and managing policies, practices, trends and information affecting the total business.

This position provides technical, administrative, and communications skills to our training academy. This position provides curriculum development, substantive editing, advanced technical writing, technical graphics development, course design, and course delivery.

Responsibilities:

• Work with subject matter experts to gather content for course curriculum based on discussion, written materials, and observation.
• Locate Internet resources, books, and other media about specific subjects to assist subject matter experts.
• Write training manuals, procedures, multimedia scripts, interactive exercises, and assessments for course curriculum.
• Edit online and printed course curriculum for spelling, grammar, style, clarity, and organization.

• English or Communications degree or a professional designation
• Three years of experience in technical writing
• Intermediate level of proficiency with Microsoft Office is essential
• Intermediate skills in Adobe and Illustrator
• Excellent verbal and written communication skills with strong attention to detail
• Familiarity with adult education principles or curriculum development is an asset

Come join our team as a Technical Writer. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business. You will be responsible for writing and localizing portions of our in-product help (Canada and UK).

Qualifications

• Communications or Writing degree/certificate or equivalent work experience
• Understanding of DITA and XML
• Understanding of using variables and conditional text
• Familiar with the use of Perforce, oXygen, and other writing tools
• Accounting knowledge is an asset
• Able to work under pressure independently and as part of a team to meet deadlines

Come join our team as a Technical Writer - Seasonal. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business. You will be responsible for writing and localizing portions of our in-product help (Canada and UK).

Qualifications

• Communications or Writing degree/certificate or equivalent work experience
• Understanding of DITA and XML
• Understanding of using variables and conditional text
• Familiar with the use of Perforce, oXygen, and other writing tools
• Accounting knowledge is an asset
• Able to work under pressure independently and as part of a team to meet deadlines

As a lone writer within a Calgary-based copy and print shop, you will document internal department functions. Reporting to the Executive level, you will work with our print specialists and their supervisors to accurately document how work gets done.

Responsibilities:

• Develop a clear and accurate record of each job function within our business.
• Interface with our print specialists to learn about and document the complexities of each job.
• Submit regular drafts to supervising staff to ensure the roles are accurately defined.
• Edit and provide quality assurance on all documentation created.

• Formal education in technical writing or equivalent experience.
• 3-7 years experience in the field of technical communication.
• Experience with Word.
• Excellent interpersonal skills and communication skills (verbal and written).
• Experience writing administrative and process documentation.
• Must have strong project planning/management, research, and writing skills.
• Excellent proofreading and editorial skills.