Use your strong verbal and written communication skills, expertise with authoring tools, and effective interpersonal skills to lead projects and create technical manuals for customer developers writing real-time and network applications.

Your experience should include familiarity with operating system APIs, network protocols (IP, UDP, TCP/IP) and security protocols (IPsec, IKE, Crypto). You should also have a good grasp of complex OS and programming concepts.

You will be an integral member of the technical publications team. You will work closely with engineers and product marketing managers to build schedules, write product documentation, and improve the overall customer experience with our products. We are looking for a writer who cares about creating polished, consistent, informative, and accessible documentation for a highly technical audience.

Requirements

• BA/BS degree or higher in computer science, English, or related field.
• 5+ years experience in tech writing or related field, including physics, mathematics, or any of the sciences that include C programming exposure.
• Strong FrameMaker and Acrobat skills are a must.
• Familiarity with embedded systems/device software, particularly network and security protocols.
• Familiarity with IBM Rational ClearCase (or similar source code control tools).
• Proven ability to work across multiple geographical locations is an asset.

Our company is seeking a courseware specialist for its Calgary office. Reporting to the team lead, courseware development, you will develop superior online and print-based courseware, market-leading online training material and outstanding customer service resources. You will contribute to project teams that will design, develop and deploy free online training material. Your overall goal will be to provide content that maximizes customer retention and minimizes support costs.

Your responsibilities will include the following:

• Working with our training services and marketing communications staff to plan, write, edit and improve training materials
• Maintaining strong cross-functional working relationships with other departments and teams
• Launching, planning and implementing new courseware programs and initiatives based on strategic direction, contextual analysis of adult learning needs and industry best practices
• Collaborating with key stakeholders to ensure that training materials meet the needs of customers and internal groups
• Inputting edits and reviewing material for accuracy and consistency
• Capturing images and graphics for training materials and editing associated text strings, Graphic User Interfaces (GUIs) and other content
• Mentoring and coaching other staff as required
• Performing special projects and tasks as required

You have the following qualifications:

• Bachelor's degree in English, communications or education, with a curriculum-design focus
• Minimum three years' experience developing courseware and writing training material, as substantiated by your portfolio
• Demonstrated understanding of adult learning styles, instructional design and the role of learning tools in materials design
• Exceptional written and verbal communication skills
• High level of proficiency in Microsoft® Office software and in Microsoft Windows® and Mac OS X operating systems
• Strong organizational and project management skills with keen attention to detail
• Preferably, some experience with education technology, including SMART products and services
• Preferably, some experience with Adobe® FrameMaker® and other multimedia applications

Our company is offering a great way to further your career as a Copywriter. We are looking for an intermediate Copywriter in our Calgary office. The ideal candidate will have experience in traditional advertising but will also be able to think and write in all media. We would like an extremely enthusiastic and organized individual in this position. If our goals align with your needs, please apply to join our growing team today!

Responsibilities

• Collaborate with sales professionals, an event planner, graphic designer, and IT technical consultants to develop ideas and concepts.
• Write print ads, video scripts, online materials and other marketing deliverables.
• Work with project team to understand business objectives and audience demographics.
• Work with designer to ensure that copy tone and style is consistent with visual tone and style and copy is successfully integrated into design deliverables.
• Planning, writing, editing, updating and improving existing and new documentation materials.
• Write clear, persuasive, accurate and original copy and content.
• Proofread copy and content to check spelling and grammar.
• Writing copy for: Newsletter, Website, Press Releases, Collaterals, Invitations and Advertisements.
• Follow and provide input on all templates and guidelines to produce consistent materials.
• Manage timelines for multiple projects, and meet all deadlines for documentation deliverables.
• Work with subject matter experts to obtain all the information required for the documentation.

• At least three years experience as a Copywriter.
• Strong portfolio.
• Solid understanding of marketing principals.
• Understanding of design and an appreciation of the relationship between copy and visual elements.
• Organized, highly motivated and detail oriented.
• Ability to work on multiple projects simultaneously and meet strict deadlines.
• Excellent communication and presentation skills.
• Strong copy editing and proofing skills.
• Ability to think critically and organize information for publication on the Web.

Reporting to the Technical Writing Supervisor, we are looking to add a talented, confident, and positive Technical Writer who will create and edit end user documentation for both internal and external software products.

Responsibilities include:

• Create, edit, and update help files, quick starts, release notes, installation instructions, and other end user documentation
• Follow and provide input on all templates and guidelines to produce consistent materials
• Manage timelines for multiple projects, and meet all deadlines for documentation deliverables
• Work with subject matter experts to obtain all the information required for the documentation, including scheduling meetings for demonstrations, walk-throughs, product overviews, etc.
• Participate in peer reviews of documentation, encourage best writing practices in the group, and suggest ways to improve the process or the quality of the group's writing
• Achieve productivity and other performance related goals
• Comply with all company and departmental policies and procedures
• Build and maintain effective working relationships with others
• Demonstrate behavior that reflects professionalism and represents the company's best interests

Qualifications include:

• Minimum 2 years directly related technical writing experience (will consider a new graduate for the right candidate)
• Technical writing certification, degree/diploma in a related technical field or communications, or equivalent job experience
• Strong research and writing skills
• Literacy in help file software (e.g. MadCap or RoboHelp), or a proven ability to quickly learn new software tools
• Experience working with multimedia software or graphics software an asset
• Able to meet deadlines on multiple projects, with some experience completing independent projects
• Knowledge of the technical writing industry and new innovations in that industry
• Comfortable sharing professional experiences and knowledge with other writers

Core Competencies include:

• Customer service-oriented
• Dependable and punctual
• Flexible and adaptable
• Detailed and thorough
• Goal and results-driven - highly motivated to succeed
• Excellent interview skills and able to work with different personalities to obtain the information or review feedback you require
• Professional maturity and sound judgment
• Commitment to self development and to the team
• Organized, able to multi-task and good with time management
• Problem solver and able to prioritize
• Clear communicator
• Independent learner and comfortable asking for feedback